River Crossing POA

FAQs

 
Website
  • Can my teenager or other members of my family have a user account?
    Yes, your teen may have an account as long as at least one of parent’s have an account.
     
    Family members, such as, in-laws or adult children, residing in the residence may have an account.  When registering they would select ‘Non-Owner Resident’ under ‘Resident Status’.
  • How do I change my password?
    Go to ‘Your Profile’ and click on ‘Change Password’.
  • How do I update my address/contact information?
    To update your address and contact information, go to ‘Your Profile’ and click on 'Update Your Profile’.
  • I forgot my login email address. How can I get it?
    Click on ‘Contact Webmaster’ on the Home page and select ‘Forgot my login email address’. 
  • I forgot or need a password. How can I get a new one?
    Click on ‘Forgot Password’ on the login page.  Enter your email address and a link will be sent to you to reset your password.
  • May I change what is displayed in the website’s directory?
    Go to ‘Your Profile’ and click on ‘Update Your Directory Preferences’.
  • What does the different Levels mean?
    The Levels are designed to identify a primary user and additional family members.  This function will be useful should we have questionnaires/voting where only one response per property is required.  Level 1 is assigned as the primary user, for us, the first to register.  Level 2 will be the spouse, significant other or adult family member residing in the residence.  Level 3 will be for teens.  Using the Level plus the Resident Status we will also be able to target information just to the property owners.  Access to the website is the same for all of the Levels.